Synopsis
Lean Office Demystified II reveals the secrets on how Lean can be used to improve all types of administrative processes. Detailed steps are provided to ensure office productivity will be improved. This newer version includes examples on how Lean can be leveraged with MS Office (and other applications) to move information where it is needed, when it is needed, in error-free ways never dreamed of - at the speed of sight. Learn how MS Excel, Word, Access, Grove, and Visio, as well as ACT!, Windows Explorer, and Google Docs can be used in applying Lean tools and concepts. This is all conveyed through the Global Winds case study that is included at the end of each chapter. This easy-to-use book includes everything you need for success readiness guides, worksheets, forms, screen shots, application examples, etc. Lean Office Demystified II will boost office performance, reduce costs, and increase customer satisfaction, while at the same time create stress-free work place. BONUS! The Appendix now contains step-by-step instructions on how to: 1. Create a value stream map in Visio 2. Use Pivot Tables to help identify a value stream 3. Use Excel to create an Employee Balance Chart
About the Author
Don Tapping has worked over twenty-five years to eliminate waste and improve bottom-line results. Tapping authored the best selling book, Value Stream Management for the Lean Office (Productivity Press 2003), Who Hollered Fore?, and numerous other books on business performance - setting the bar for administrative Lean improvements. He continues to enlighten organizations with his ability to design step-by-step implementation methodologies identifying processes that require improvement, and then introducing proactive steps to improve or redesign them reducing costs, boosting performance, and increasing customer (patient) satisfaction. Don has a B.A. from The University of Michigan and an MBA from The University of Notre Dame. Ann Dunn has worked for numerous Fortune 500 companies implementing Lean in administrative settings. Vlado Baban is the Director of Axcel Consulting, a Lean Office consultancy firm based in Australia that assists organizations to streamline high-volume information and technology processes. Vlado has a degree in engineering and a masters in business, specializing in deploying Information Technology solutions. Vlado has worked with Fortune 500 companies in the Asia-Pacific region, as well as the USA and Europe, deploying innovative solutions in complex office environments. Vlado graduated from the Royal Melbourne Institute of Technology (RMIT), in Melbourne, Australia with a degree in Mechanical Engineering and a Masters in Business from the Australian Graduate School of Entrepreneurship (AGSE), at Swinburne University of Technology. Doug Fertuck is Principal of Fertuck Enterprise Directions, LLC, a consultancy that services small to large corporations developing and implementing major changes in strategic and operational directions.
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