Lean Six Sigma Nuggets: A Fully Commented Project Documentation

Lean Six Sigma is a proven worldwide approach for process improvement that consists of tools from two very different methodologies, Lean and Six Sigma. Developed over decades by Toyota, Lean contains a variety of tools tailored to reduce waste in processes, whereas Six Sigma is a result of Motorola seeking to reduce variation in processes that curb production. The combined approaches have helped companies save billions of dollars while also boosting revenue. In this guide to Lean Six Sigma success, the author explains the methodology using complete and detailed project documentation. The main case study describes a finance company that faces client attrition and a decrease in revenue and market share due to process problems. Throughout the book, the project work and the application of typical Lean Six Sigma tools are explained using the case as a guide. By using a Lean Six Sigma approach, the company ultimately increased client satisfaction and loyalty and achieved a lasting improvement in business results. Combine the power of two rigorous management practices and boost your bottom line with the lessons in Lean Six Sigma Nuggets.

Uwe H Kaufmann is the founder of the Centre for Organisational Effectiveness, a business advisory firm based in Singapore. As consultant and coach with many years of experience, his passion lies in helping organizations become more effective. His clients include multinational organizations in various industries. Since 2002, he has spent about half of his professional life working with government ministries and agencies in Singapore and Asia. He lives in Singapore.