Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

George, Michael L.

ISBN 10: 0071418210 / ISBN 13: 9780071418218

Published by McGraw Hill, 2003

About this Item

Seller Inventory # E-9780071418218-6-2

Bibliographic Details

• Title: Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
• Publisher: McGraw Hill
• Publication Date: 2003
• Language: English
• ISBN 10: 0071418210
• ISBN 13: 9780071418218
• Binding: Hardcover
• Condition: Very good

About this title

Synopsis

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

• Reduce service costs by 30 to 60 percent
• Improve service delivery time by 50 percent
• Expand capacity by 20 percent without adding staff

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide