From Introduction - The purpose of this handbook is to provide a simple-to-read and simple-to-use source for practitioners who are interested in improving the way they do business. The book presents with an integration approach a large number of the tools that are commonly used in Lean and/or Six-Sigma in process improvement. A background in statistics, mathematics, engineering or science is not required, only a passion to make a difference. (Description by http-mart)

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