Lessons from the Mouse: A Guide for Applying Disney Worlds Secrets of Success to Your Organization, Your Career, and Life

Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Dennis Snow spent twenty-years working for the mouse at Walt Disney World. Starting his Disney career at the 20,000 Leagues Under the Sea Attraction, he moved into a management position, managing various operating areas throughout the famous theme park. He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. Today Dennis Snow is a full-time speaker, trainer, and consultant, Dennis is dedicated to helping organizations achieve their goals in the areas of customer service, employee engagement, and leadership. He is currently one of the most sought-after speakers in the North America. Snow & Associates works with businesses, trade associations and executives who strive to be world-class service organizations. Dennis Snow and his associates give customized keynote addresses, workshops and training sessions geared toward moving companies forward into customer service excellence. Each program is designed to meet a client s specific needs and growth area goals. Included among Dennis Snow's clients are: Johns Hopkins Medicine, Cornell University, Novartis, American Express, St. Joseph s Health System, ExxonMobil, Cummins Engines, American Hospital Association, American Bankers Association, BMW Financial Services, Georgetown University Medical Center, First Citizens Bank, Baptist Health System, National Association of Truck Stop Operators, Wakefern Foods, Wachovia Bank, Blockbuster Video, Florida Power and Light, Carle Clinic Association, Childtime/ Tutor Time Learning Centers, Fiserv, Florida State University, Investment Planning Counsel, Hospira, Council of Hotel and Restaurant Trainers, International Marketing Systems, Legal Marketing Association, Nationwide Health Plans, and Select Medical.