Title: L'excellence du service client gr?ce ? l'Internet des objets (French Edition)
Publisher: Editions Notre Savoir
Publication Date: 2024
Language: French
ISBN 10: 6207337786
ISBN 13: 9786207337781
Binding: Soft cover
Condition: New

About this title

Synopsis

Ce livre est un grand m�lange d'affaires et de technologies de l'information. Le domaine du service � la client�le est vital, car il d�termine l'avenir d'une organisation, ainsi que les r�sultats en mati�re de satisfaction et de fid�lisation de la client�le. Des mesures sont prises pour impliquer les clients et tous leurs points d'interaction afin d'offrir une exp�rience uniforme dans tous les lieux. Les technologies de l'information jouent un r�le essentiel dans la mise en œuvre de ce processus commercial. Ce livre aide � faire le prochain saut en fusionnant l'Internet des objets avec le processus commercial pour atteindre l'EXCELLENCE dans le processus de service � la client�le... En effet, c'est un livre � lire absolument...

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