Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspiration and models to library managers and other individuals responsible for evaluation, as well as to those who aspire to library management positions.

About the Author

DANNY P. WALLACE was Director and Professor, School of Library and Information Studies, University of Oklahoma, Norman. He was coeditor of Reference & User Services Quarterly and received the 2000 ALISE Award for Teaching Excellence in the Field of Library and Information Science Education.

CONNIE VAN FLEET, Professor, School of Library and Information Studies, University of Oklahoma, Norman, has received the ALA/RASD Margaret E. Monroe Library Adult Services Award. She serves as Councilor-at-Large for the American Library Association and is co-editor of Reference & User Services Quarterly.

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