Title: The Library's Continuous Improvement Fieldbook: 29 Ready-To-Use Tools
Publisher: Ala Editions
Publication Date: 2003
Language: English
ISBN 10: 0838908594
ISBN 13: 9780838908594
Binding: Soft cover
Condition: New

About this title

Synopsis

Innovations in continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Using these "continuous improvement" tools, mapped to the specific outcomes needed, your library team will consistently add value to its community, make a difference to customers, and improve services.

About the Author

Sara Laughlin is president of Sara Laughlin & Associates, which specializes in customer-focused, future-oriented planning and communications.

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