The Library's Continuous Improvement Fieldbook: 29 Ready-To-Use Tools
Language: English
Published by Ala Editions, 2003
- Softcover
- New
Seller: SHIMEDIA, Brooklyn, NY, U.S.A.SHIMEDIA
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- Title
- The Library's Continuous Improvement Fieldbook: 29 Ready-To-Use Tools
- Author
- Laughlin, Sara; Shockley, Denise Sisco; Wilson, Ray
- Publisher
- Ala Editions
- Publication year
- 2003
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0838908594
- ISBN 13
- 9780838908594
Innovations in continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Using these "continuous improvement" tools, mapped to the specific outcomes needed, your library team will consistently add value to its community, make a difference to customers, and improve services.
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About the Author
Sara Laughlin is president of Sara Laughlin & Associates, which specializes in customer-focused, future-oriented planning and communications.
"About the title" may belong to another edition of this title.
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