The Library's Continuous Improvement Fieldbook: 29 Ready-To-Use Tools

Laughlin, Sara; Shockley, Denise Sisco; Wilson, Ray

ISBN 10: 0838908594 / ISBN 13: 9780838908594

Published by Ala Editions, 2003

About this Item

The book is in good condition with all pages and cover intact, including the dust jacket if originally issued. The spine may show light wear. Pages may contain some notes or highlighting, and there might be a "From the library of" label. Boxed set packaging, shrink wrap, or included media like CDs may be missing.

Seller Inventory # BSM.14NMF

Bibliographic Details

• Title: The Library's Continuous Improvement Fieldbook: 29 Ready-To-Use Tools
• Publisher: Ala Editions
• Publication Date: 2003
• Language: English
• ISBN 10: 0838908594
• ISBN 13: 9780838908594
• Binding: Soft cover
• Condition: good

About this title

Synopsis

Innovations in continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Using these "continuous improvement" tools, mapped to the specific outcomes needed, your library team will consistently add value to its community, make a difference to customers, and improve services.

About the Author

Sara Laughlin is president of Sara Laughlin & Associates, which specializes in customer-focused, future-oriented planning and communications.