Great companies know that attracting and retaining the best people requires having a great business culture in place. Keith Hertling, a lifelong leader and the vice president of leadership, coaching and culture for Jersey Mike's Franchise Systems, the popular sandwich chain, explores how to create and maintain a great culture in this guide for business owners, managers, and employees. In revealing how Jersey Mike's Franchise Systems has built a stellar, worldwide brand, he provides insights on: creating a leadership and culture plan; inspiring teams to rethink how they approach work; conducting interviews and hiring the right staff; and adapting tactics to different learning styles. Discover how Jersey Mike's has become a world-class company, and follow in its footsteps to build a top-performing team with Life Lessons on Leadership, Coaching and Culture.

About the Author

Keith Hertling, vice president of leadership, coaching and culture of Jersey Mike's Franchise Systems, has worked for the sandwich chain for fifteen years. He began coaching Special Olympians in college and has been teaching and coaching ever since. At age fifteen, he co-founded Popeye's Gym, a haven for athletes, police, firefighters, and lifeguards, and was a leader in the fitness industry for more than twenty years. He also spent time as a high school and college football coach, certified personal trainer, and life coach.

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