Gives directions for companies making quality improvement an element of financial performance, and discusses tools and methods linking quality and the bottom line in companies such as Xerox Corp., Heinz Co., and Westinghouse Electric Corp. Covers strategic quality planning, quality-based cost management, cost-driver analysis, and project selection, measurement, and reporting. Appendices offer cost-of-poor-quality assessment guides and standard cost-of-poor-quality element listings. Annotation copyright Book News, Inc. Portland, Or.

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