SUPERANNO Addresses listening as the key to effective communication. Presents easy-to-apply skills that will help readers to communicate more effectively with customers/clients/co-workers/and bosses across gender, cultural, and generational differences. Teaches readers "how to" identify their own and others' learning and workplace behavioral styles, which fosters greater teamwork and understanding in the workplace and thereby reduces stress. Includes exercises and Q/A.

About the Author

Eunice LeMay has held various positions--which include customer service, factory work, banking, and teaching--throughout her working life. After moving to California in 1985, she was a Unix Systems Administrator and taught Internet classes to the public. She taught several of the new employee training classes at Santa Cruz Public Libraries (CA). While working with her supervisor (Jane Schwamberger) as the Assistant to the Training Librarian at SCPL, she realized the importance of good communication in the workplace, which led to the increasing desire to teach others about its benefits. Now she and Jane are sharing their discoveries about effective communication through Listen Up! seminars and speaking engagements.Jane Schwamberger has experienced both highly successful communication and poor communication in her varied positions in New York, Florida, Washington, and California. She has worked in publishing and in retail. Most of her experience is in libraries. While Director of the New Port Richey Public Library (FL), she implemented a highly successful communication program with her staff, city staff, library board members, community agencies, and Friends of the Library. Throughout her career, she has been aware of the need for improved communication practices and has actively developed and implemented them. As the Training Librarian for Santa Cruz Public Libraries (CA), she began working with Eunice LeMay, who became her assistant in 1999. Their experience of excellent communication with each other led to the desire to work together on projects that would share effective communication techniques with others.

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