Listen Up, Customer Service is a sequel to the highly successful Listen Up, Leader. The book is a quick read and entertaining way to evaluate customer service from the customer's perspective.

About the Author

David Cottrell is an internationally known leadership consultant, seminar leader, and speaker. His business experience includes senior management positions with Xerox and FedEx. He also led the successful turnaround of a chapter eleven company. He is the suthor of Birdies, Pars & Bogies: Leadership Lessons from the Links, Leadership . . .Biblically Speaking, Listen Up, Leader and the co-author of 175 Ways to Get More Done in Less Time.

Mark C. Layton is President and Chief Executive Officer of PFSWeb, Inc. a leading Internet logistics provider. Layton is a recognized leader in the utilization of technology in business. He is a highly sought public speaker on issues including electronic commerce, leadership, technology trends and supply chain management.

Mr. Layton is the author of .coms or .bombs...Strategies for profit in e-Busines and the co-author of 175 Ways to Get More Done in Less Time.

"About this title" may belong to another edition of this title.

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