How to Listen: Tools for opening up conversations when it matters most

A practical and valuable guide to how to become a better listener in every area of your life


Samaritans have always been there in times of trouble, but we don't only need good listeners when we're in a time of crisis - we need them when we're struggling to make a decision, dealing with a difficult situation, or simply having a bad week. Samaritans believe that every one of us can be a better listener in our everyday life, strengthening relationships and offering support to those around us.




In this friendly and approachable book, readers will discover:

• How to open up a conversation with someone who might be struggling
• How to listen fully
• How to empathise and reflect rather than problem solve
• How to use gentle encouragement to help others share their stories
• The power of listening without judgement

With helpful tips from real Samaritans, and advice on how these techniques can be adapted for different situations, this important book can help to make each of us a better partner, friend, parent and colleague.

Samaritans was founded in 1953 by vicar Chad Varah, who wanted to offer a listening service to anyone who was struggling and contemplating suicide. The charity also works with schools, local communities, prisons and hospitals to provide emotional support to those who need it. They work closely with researchers and campaigners to continually raise awareness and improve mental health services.