Operational excellence is an attainable destination. In the post-COVID world, operational excellence has taken centre stage as business organizations try to manage costs and adapt to changing needs of the customers.
This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the ‘little big things’, the solutions of which are found not just in the business world but the world beyond, such as behavioural sciences, space travel, conflicts, metaphors and stories from unsung pioneers. It provides insights on processes, data, automation, change management and culture. The book presents a groundbreaking way of doing things and define strategies to identify and prioritize opportunities, implement improvement plans, monitor, continuously improve and sustain results.
With globally applicable value-adding activities and disciplines, Little BIG Things in Operational Excellence covers it all―processes, people and operations.
Debashis Sarkar is one of Asia’s leading organizational improvement experts. He is recognized globally for his thought leadership in customer-centricity and operational excellence. Over the last three decades, he has enabled myriad businesses and helped them to perform better and become profitable. He is the Managing Partner at Proliferator Advisory & Consulting, which has clients in Asia, Africa, Europe and the Middle East.
Author of multiple books and papers, his ideas have been adopted by companies worldwide. A much sought-after speaker, he is invited from the world over for keynotes and workshops.
He has been a business improvement pioneer. In the early 2000s, he introduced ‘lean thinking’ to service businesses in Asia and played a significant role in developing it into a management practice. He is also credited to have created new tools for change and continuous improvement. Over the last decade, he has also been working on building an improvement practice which leverages principles of behavioural economics and psychology.
He is a Fellow of the American Society for Quality and recipient of multiple recognitions. Notable among them are Phil Crosby Medal and Simon Collier Award. He is also the recipient of the first Quality Champion Platinum Award from Quality Council of India, which is the highest award for quality from the Indian government.
To know more about him, please visit
https://debashissarkar.com/
