The Little Booklet on Design Thinking

Design thinking is a holistic approach to development engaging key stakeholders on a journey of continuous improvement and learning. The booklet is filled with a short and concise step-by-step process, which gives a practical training in design thinking as an approach to innovation, but also contains an introduction to the background of design thinking from a theoretical perspective. The booklet shows how design thinking is about embracing a continuous improvement of the company or organisation’s work, while people are the focus. The Little Booklet on Design Thinking is valuable for companies and organisations who seek to work systematically to find solutions and methods that are not obvious.

The Scottish Government puts people's lived experience at the heart of policy making; we can't achieve that without deepening trust and understanding in our relationships. We have to start with the right attitude, and design thinking gives us ways to genuinely engage with people to ensure they shape public policy and services.

The Little Booklet of Design Thinking has contributed to the Scottish Government by helping us put the principles of engagement, empathy and trust at the heart of our policy making. It's a clear, fun and practical way of putting those principles into action.