So much technology works, not by good design or by being a good fit to purpose, but because people make it work because they have to for some reason. We humans are incredibly creative and resourceful when it comes to getting something done. There are numerous stories we could all tell of the ingenious work-arounds we've developed to make something do what we want it to; or the enormous amount of time we've spent trying to find out how to make some technology work as we want, e.g., trying to find out how to turn off auto-editing commands in a word processing package when all we want is for it to 'do what we tell it'. A good example of this principle was what motivated me to switch from neural networks to the area of Computer Supported Cooperative Work (CSCW) for my PhD research. I had undertaken a case study looking at the deployment of a multi-million dollar health information system throughout a hospital network.
This book contains substantially extended and revised versions of the best papers from the 12th International Conference on Enterprise Information Systems (ICEIS 2010), held in Funchal, Madeira, Portugal, June 8-12, 2010.
Two invited papers are presented together with 39 contributions, which were carefully reviewed and selected from 62 full papers presented at the conference (out of 448 submissions). They reflect state-of-the-art research work that is often driven by real-world applications, thus successfully relating the academic with the industrial community. The topics covered are: databases and information systems integration, artificial intelligence and decision support systems, information systems analysis and specification, software agents and internet computing, and human-computer interaction.