nach der Bestellung gedruckt Neuware - Printed after ordering - L'ouvrage analyse la mani�re dont le mod�le de la relation de service vient interpeller l'organisation dans ses processus et ses m�tiers. � ce titre, l'engagement de grandes organisations dans des projets de num�risation traduit une volont� d'�tendre et/ou de red�finir la relation de service. Dans un contexte de d�gradation de l'environnement socio-�conomique, l'ouvrage s'attache �galement � questionner la relation de service � travers l'analyse de formes de vuln�rabilit� qu'elle produit.

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Bibliographic Details

Title: L'organisation face aux transformations de la relation de service
Publisher: Editions L'harmattan
Publication Date: 2017
Language: French
ISBN 10: 2343110751
ISBN 13: 9782343110752
Binding: Taschenbuch
Condition: Neu
Dimensions: 215 millimeters width by 135 millimeters height by 12 millimeters depth
Weight: 270 grams

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L'ouvrage analyse la mani�re dont le mod�le de la relation de service vient interpeller l'organisation dans ses processus et ses m�tiers. � ce titre, l'engagement de grandes organisations dans des projets de num�risation traduit une volont� d'�tendre et/ou de red�finir la relation de service. Dans un contexte de d�gradation de l'environnement socio-�conomique, l'ouvrage s'attache �galement � questionner la relation de service � travers l'analyse de formes de vuln�rabilit� qu'elle produit.

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