Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer

The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service

In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal.

Love Thy Customer provides people-oriented advice for short-term success and long-term growth, including:

• Skills and strategies to win customers over
• Tactics to prevent customer dissatisfaction
• Maneuvers to resolve a full range of problems
• Ways to maintain customer focus
• Methods for business owners to cultivate a strong service ethic

Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies that build a strong and loyal consumer base.

Dr. Rick Brinkman and Dr. Rick Kirschner are Fortune 500 consultants, corporate trainers, and professional speakers. They are the coauthors of the huge international bestseller How to Deal with Difficult People. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.