Synopsis
: Mobile devices represent the most ubiquitous global technology in the history of humanity. At the end of 2012, there were 6.8 billion phones for 7.1 billion hands. The availability of this handheld electronic interface has enabled the diffusion of real-time information between buyers and sellers, allowing the supply side better synchronicity, and the demand side more information on their choice alternatives. Consumption patterns have transformed with ubiquitously available information, encouraging technology entrepreneurs and scientists to engineer new applications and platforms to feed the needs of this continuously changing marketplace. This sudden inflow of vast amounts of customer information, emergence of Big Data, and availability of novel tools and applications, however, has overwhelmed marketers. This book describes the changes taking place in shopping behaviors and marketing tools, and integrates them into easy to understand theoretical frameworks that can be used by marketers to augment and leverage their marketing functions and resources
About the Authors
Syagnik Banerjee is associate professor of marketing at University of Michigan-Flint. With prior experiences in rural economies in CPG and telecom industries, he engages extensively in research on mobile technologies and consumer behavior. He has spoken at mobile media summits and has developed training workshops and social media listening tools for educational use.
Ruby Roy Dholakia is professor of marketing at the University of Rhode Island (URI). Engaged extensively in research projects on technologies for the home, her books include Marketing Strategies for Information Technologies (JAI Press, 1994), New Infotainment Technologies in the Home: Demand-Side Perspectives (Lawrence Erlbaum Associates, 1996), and Technology and Consumption: Understanding Consumer Choices and Behaviors (Springer, 2012).
Nikhilesh Dholakia is professor emeritus from the University of Rhode Island (URI). His research deals with the intersections of globalization, technology, innovation, market processes, and consumer culture. Among his books are Essentials of New Product Management (Prentice-Hall, 1987) and M-commerce: Global Experiences and Perspectives (Idea Group Publishing, 2006).
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