Making Change Happen: Implementing Business Change - a practical guide.

This beautifully illustrated book is for people in the business world who need to get things done. It addresses the huge sense of frustration that many people have about making change happen in their organisations. This book is about action. If you want to know the answer to the question 'what do I need to do to make this happen?' Jane Northcote's inspirational guide is a must. Learn how to: - get things to turn out the way you intend -distinguish action (which makes change happen) from activity (which doesn't) - describe the change you want, so people hear and act - take action decisively and make real progress - structure conversations and meetings to produce results - continue the progres.