Making Critical Decisions: A Practical Guide for Nonprofit Organizations

Roberta Snow and Paul Phillips present a clear and structured way to manage the challenges of limited resources, competing demands, and the need for accountability while remaining true to a nonprofit’s mission.  Making Critical Decisions offers nonprofit leaders a proven model for making hard choices that minimize risks while maintaining progress toward the organization’s goals as well as a practical framework for understanding and implementing the decision-making process. The book includes qualitative and quantitative tools and offers illustrative case examples throughout that clearly show how this method can be applied to different types of nonprofit organizations.

Roberta M. Snow is a professor of management at West Chester University and former director of Nonprofit Management and Leadership Programs at the University of Pennsylvania.

Paul H. Phillips is a consultant with nonprofit organizations and manufacturing companies and a former partner at KPMG. He works with organizations on enhancing the efficiency of their infrastructure and on developing methodologies to optimize their operating assets.