The Making of a World-Class Organization

E. David Spong And Debbie J. Collard

ISBN 10: 0873897447 / ISBN 13: 9780873897440

Published by ASQ Quality Press, 2008

About this Item

Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.

Seller Inventory # OTV.0873897447.VG

Bibliographic Details

• Title: The Making of a World-Class Organization
• Publisher: ASQ Quality Press
• Publication Date: 2008
• Language: English
• ISBN 10: 0873897447
• ISBN 13: 9780873897440
• Binding: Soft cover
• Condition: very_good

About this title

Synopsis

Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and silver bullets gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige Quality Award. The silver bullets are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and how-to applications to the in-house practitioners and consultants. Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high quality products and services, and significant profitability.