How to Manage Unacceptable Employee Behavior: A Guide to Creating Cooperation, Restoring Productivity and Getting Positive Results

A guide to creating cooperation, restoring productivity and getting positive results.
Management consultant and trainer Cassandra Washington has created a powerful yet practical guide for anyone who has to deal with the wide variety of unacceptable employee behaviors we find in our workplaces every day. Her clear “how to” approach helps you get to the core reasons underlying an employee’s behavior and then move through a logical progression of communication, documentation and action to get the results you need - even if that includes termination. Each chapter concludes with a helpful Check Point exercise you can use to apply the principles to your own situation.
-Detect unacceptable behavior early on
-Raise the standard by confronting unacceptable behavior
-Identify the core causes of performance problems
-Work together to solve problems
-Get employees to take responsibility up front
-Empower employees through successful feedback
-Get better results out of performance appraisals
-Making it stick! Follow up to encourage accountability
-When all else fails ... terminate
-Document, document, document