Proper IT management in a contemporary business environment is of utmost importance, on an equal footing even with proper financial management and business acumen. Understanding information technology is therefore essential to all organizations. This book offers a sound and structured framework for the techniques, methodologies, and activities related to IT management. This book bridges the prevalent IT gap in both commercial and nonprofit organizations. The role of the IT professional is currently shifting from that of a technological expert to that of a business analyst, solutions architect, and IT services delivery manager. Some of the topics discussed in this book include IT strategy, IT architecture, development methodologies, operational management, IT services’ cost calculations, and business-IT alignment.

About the Author

Professor Claude Doom is both an academic and a professional. He is an assistant professor in business information management at KU Leuven, Belgium.

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