Managerial Communication: Strategies and Applications

Managerial Communication: Strategies and Applications focuses on skills and strategies that managers need in today’s workplace. The first edition of Managerial Communication stood out in the field for its strategic approach, solid research base, comprehensive range of topics, its even-handed examination of oral and written channels, and its focus on managerial (as opposed to entry-level) competencies. The overriding principle for the revision was to preserve the book’s key strengths while bringing it in line with the early twenty-first century workplace. The chapters have been streamlined and condensed to meet the needs of a busy contemporary manager and content was added to reflect current business practices. In short, the second edition preserves the best features of the first edition, while bringing them up to date and presenting them in a concise, easy to read format. Today's managers will learn the skills and strategies necessary for successful and effective business communication.

Larry R. Smeltzer was professor of supply chain management at the W. P. Carey School of Business, Arizona State University. His primary research focus was supply strategies, and his work was published in such journals as "Supply Chain Management Review, European Journal of Purchasing and Supply Management, IEEE Transactions on Engineering Management," and "Sloan Management Review." He also published descriptions of best practices through the Center of Advanced Purchasing Studies. Smeltzer received his Ph.D. in business from Northern Illinois University in 1980 and a master's degree in organizational science from the University of Nebraska in 1971.

Eugene S. Schneller is professor of health management and policy at the W. P. Carey School of Business, Arizona State University. He is director of the Health Sector Supply Chain Initiatives and codirector of the Health Sector Supply Chain Research Consortium. Schneller is a frequent speaker on issues pertaining to group purchasing organizations and strategic management of the health care value chain. His publications appear in a variety of health management journals, including "Hospital and Health Services Administration, Health Care Management Review, American Journal of Public Health, Social Science and Medicine," and "Frontiers of Health Services Management." He received his Ph.D. from New York University in 1973 and an honorary P.A. degree from Duke University Medical Center in 2004.