Examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, this work explores the cross-cultural implications of planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, and more. Series: Routledge Advances in Management and Business Studies. Num Pages: 256 pages, 1 black & white illustrations, 27 black & white tables, 1 black & white line drawings. BIC Classification: KJM; KNSG. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 156 x 22. Weight in Grams: 566. . 2006. 1st Edition. hardcover. . . . . Books ship from the US and Ireland.

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Bibliographic Details

Title: Managerial Competence within the Tourism and Hospitality Service Industries: Global Cultural Contextual Analysis (Routledge Advances in Management and Business Studies)
Publisher: Routledge
Publication Date: 2006
Language: English
ISBN 10: 0415385962
ISBN 13: 9780415385961
Binding: Hardcover
Condition: New

About this title

Synopsis

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.

Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.

About the Author

John Saee

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