Manager's Book of Checklists: Everything You Need to Know, When You Need to Know It

As a frontline manager, there's a lot to remember and even more to do. Sometimes you want a quick and easy reminder of the essentials on a particular topic, so you know you've covered all the bases. Then you can be sure you're doing the right thing, at the right time and being effective and efficient. The Manager's Book of Checklists is that essential quick reference. It will help you to be more systematic, to consider all angles of the situation and to be a better, smarter manager.

New to this edition are checklists on coaching and performance management. These join all the lists in classic areas such as finance, customer service, people and operations.

This book has sold over 25,000 copies in the two previous editions - it's a classic in the field, now fully updated and made even easier to use.

Charles Handy, on the first edition

You’re a manager. It’s a complex role, in which you never stop learning. Sometimes it’s a real challenge to simply keep everything running smoothly, never mind the additional projects that are thrown your way, or the tricky situations that arise from nowhere.

Whatever you need to tackle, you’ll be well equipped with The Manager’s Book of Checklists;  the bestselling, indispensable quick reference for frontline managers everywhere.  

Each topic in an effective manager’s repertoire is covered in a succinct, practical checklist to ensure that you are considering all the key issues, sharpening your grasp of the situation and making well-informed decisions.

This classic book, now in its third edition, helps ensure that you will always be briefed to manage in the most effective and efficient way possible.