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Bibliographic Details

Title: The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL® V3 Exam Candidates
Publisher: British Computer Society 01/02/2010
Publication Date: 2010
Language: English
ISBN 10: 1906124205
ISBN 13: 9781906124205
Binding: Soft cover
Condition: Very Good

About this title

Synopsis

The Manager's Bridge Certificate is intended for those who have an ITIL Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL Expert in IT Service Management. This book can be used as a learning aid for self study or for reference or revision within an accredited training course. - ITIL and IT Service Management have been practised successfully around the world for more than 20 years; - ITIL is a framework for IT service management and provides best management practice to meet ISO 20k.

About the Author

Colin Rudd has worked in the IT industry for over 35 years and has been heavily involved in the development of the IT Infrastructure Library (ITIL). He is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board.

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