Title: The Manager's Conflict Resolution Handbook: A Practical Guide for Creating Positive Change
Publisher: CornerStone Leadership Institute
Publication Date: 2008
Language: English
ISBN 10: 0979800986
ISBN 13: 9780979800986
Binding: Mass Market Paperback
Condition: Good
Weight: 5 ounces

About this title

Synopsis

Managers spend an estimated 50 percent of their time dealing with conflict, which is also one of an organization s largest expenses. This book will help your management team approach conflicts as opportunities to produce positive outcomes for your team. The strategies in this book work! They provide a structure for handling conflict and information about what to do when the unexpected happens. The Manager s Conflict Resolution Handbook should be required reading for every manager on your team!

About the Author

Ilayne J. Geller, Ph.D., has over 23 years of experience in organizational and management development. She has trained thousands of people on successful conflict resolution within organizations in a variety of industries. Ilayne earned her M. A. and Ph. D. from New York University. She currently resides in Irving, Tx. David Cottrell, president and CEO of CornerStone Leadership Institute is the author of more than 25 books including the perennial best-seller, Monday Morning Leadership.

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