This is a short easy-to-read book about the most important aspects of service from a simple beginning to a technology and business conclusion. The chapters are intended to be easy to read and be assimilated in any sequence. There are a load of references and additional reading material. Important words are identified and questions are given to enjoy the technical information. Good service is an important forerunner to good profits, promotions, and a pleasant working environment. Enjoy your read.

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