Every Manager's Guide to Business Processes: A Glossary of Key Terms & Concepts for Today's Business Leader

Keen, Peter G. W.,Knapp, Ellen M.

ISBN 10: 0875845754 / ISBN 13: 9780875845753

Published by Harvard Business School Pr, 1996

About this Item

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Bibliographic Details

• Title: Every Manager's Guide to Business Processes: A Glossary of Key Terms & Concepts for Today's Business Leader
• Publisher: Harvard Business School Pr
• Publication Date: 1996
• Language: English
• ISBN 10: 0875845754
• ISBN 13: 9780875845753
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

Explains modern business terms from activity-based costing and benchmarking to Total Quality Management and virtual corporation

From Booklist

With the help of management consultant Knapp, Keen presents a dictionary of words and phrases common to contemporary American corporations. Dozens of words are interpreted in a manner clearly comprehensible to anyone interested in business. Each entry includes case histories, italicized margin notes for further clarification, "see also" references, and charts and graphs when appropriate. Unfortunately, a few important phrases such as change agentry and cycle time were not included. Barbara Jacobs