Title: Every Manager*s Guide to Business Processes - A Glossary of Key Terms and Concepts for Today*s Business Leader
Publisher: Harvard Business School Pr
Publication Date: 1996
Language: English
ISBN 10: 0875845754
ISBN 13: 9780875845753
Binding: Soft cover
Condition: New

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Explains modern business terms from activity-based costing and benchmarking to Total Quality Management and virtual corporation

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With the help of management consultant Knapp, Keen presents a dictionary of words and phrases common to contemporary American corporations. Dozens of words are interpreted in a manner clearly comprehensible to anyone interested in business. Each entry includes case histories, italicized margin notes for further clarification, "see also" references, and charts and graphs when appropriate. Unfortunately, a few important phrases such as change agentry and cycle time were not included. Barbara Jacobs

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