Every Manager's Guide to Business Processes

Explains modern business terms from activity-based costing and benchmarking to Total Quality Management and virtual corporation

With the help of management consultant Knapp, Keen presents a dictionary of words and phrases common to contemporary American corporations. Dozens of words are interpreted in a manner clearly comprehensible to anyone interested in business. Each entry includes case histories, italicized margin notes for further clarification, "see also" references, and charts and graphs when appropriate. Unfortunately, a few important phrases such as change agentry and cycle time were not included. Barbara Jacobs