Manager's Guide to Program Evaluation: 2nd Edition : Planning, Contracting, and Managing for Useful Results

Your Guide to Getting a Useful Evaluation, now updated and revised in this second edition.

Evaluation is vital and beneficial to any nonprofit organization. An effective evaluation can help identify an organization's successes, share information with key audiences, and improve services. It can confirm that an organization is truly making a difference, or what changes an organization needs to make in order to improve. This book describes what types of information to collect and what questions this information can answer, details the four phases of evaluation and the steps involved in each phase, and provides information on various types of research consultants and advice on selecting one. If you are an organization manager, decision maker, policymaker, funder, researcher, or student studying applied social service research, this guide is an essential resource for your knowledge of effective organizational management.

PAUL W. MATTESSICH, Ph.D., is executive director of Wilder Research, which dedicates itself to improving the lives of individuals, families, and communities through applied research. Mattessich has assisted local, national, and international organizations with strategic planning, organizational improvement, and evaluation. He travels regularly to Northern Ireland and the United Kingdom, where he learns from, and consults with, organizations addressing youth development, community development, and the promotion of peace and acceptance of diversity among groups from divided communities. Mattessich has been involved in applied social research since 1973 and is the author or coauthor of more than three hundred publications and reports including the recently released third edition of Collaboration: What Makes It Work. He has also served on a variety of task forces in government and the nonprofit sectors. He received his Ph.D. in sociology from the University of Minnesota, where he currently serves as an adjunct faculty in the School of Social Work. He lives in St. Paul with his wife.