Here for the first time is a book that integrates speaking and listening techniques into a single program for personal development. Designed for busy managers, this practical handbook presents a total approach to communication – speaking, listening, observing, and remembering – and shows how each activity can be mastered. “A Manager’s Guide to Speaking and Listening” zeroes in on the “how” of effective communication. It is divided into three sections. Part I is devoted to oral presentation – that is, effective speaking. Part II is devoted to aural awareness and improvement – in other words, effective listening. Part III shows how these interrelated aspects of communication are used in a recurring and highly important situation: the problem-solving conference. Inasmuch as speaking and listening are not separate communication activities, the success of the one depends upon the success of the other. To communicate effectively, managers should be exposed to this integrated approach. By practicing the recommended methods and techniques presented here, you should be able to put a keener edge on your managerial communication skills and carry out your responsibilities more efficiently and successfully.

"About this title" may belong to another edition of this title.

Store Description

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

Visit Seller's Storefront

Seller's business information

Thrift Books Global LLC
18300 Cascade Ave S, Seattle, WA, 98188, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee each book that we send you. If you have any problems, please contact
our dedicated customer service department. They will do everything possible to
ensure you are happy with your order.

Shipping Terms

All domestic Standard shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.

2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes.

International shipments are tendered to the local postal service in the destination country for final delivery – We do not use courier services for international deliveries.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 8 business days	4 to 8 business days
First item	US$ 0.00	US$ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.