The Manager's Pocket Guide to Dealing with Conflict (Manager's Pocket Guide Series)

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing and escalating, and apply conflict resolution techniques.

Dr. Lois Hart has over 27 years of training, organization development, and coaching experience. She is President of Leadership Dynamics and founder and Director of the Women's Leadership Institute. Dr. Hart and her associates offer training and consulting to organizations that are interested in developing their leaders and employees in the following areas; facilitation, leadership, team development, conflict, men and women at work, and communication. Dr. Hart earned a B.S. from the University of Rochester, a M.S. from Syracuse University and a Ed.D. from the University of Massachusetts. She is the author of 21 books, including Learning from Conflict, Faultless Facilitation, and 50 Activities for Developing Leaders also available from HRD Press.