Managing Crises Before They Happen: What Every Executive and Manager Needs to Know about Crisis Management

Mitroff, Ian I.

ISBN 10: 0814405630 / ISBN 13: 9780814405635

Published by AMACOM, 2000

About this Item

Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00078465460

Bibliographic Details

Title: Managing Crises Before They Happen: What ...

Publisher: AMACOM

Publication Date: 2000

Binding: Hardcover

Condition: Good

About this title

Synopsis:

From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20 years.

Incidents such as Bhopal and the Exxon Valdez have become embedded in our consciousness, cultural icons of the worst sort. Other crises, less devastating but with serious impact on their businesses, occur almost daily. Why is this-- and what can be done to reverse this disturbing trend?

According to Ian Mitroff, one of the world's leading experts on crisis management, the rise in the crisis rate is due to an ingrained "it-can't happen- to-us" mentality--which, in turn, leads to a total lack of preparedness for crises. His solution? Find out in MANAGING CRISES BEFORE THEY HAPPEN. This fascinating book provides readers with a powerful framework that will help them:

* Recognize the early warning signals that almost always precede a crisis * Focus on the big picture, not just the details * Avoid becoming either the victim or the villain in a crisis situation * Understand the importance of personal character, corporate culture, and thinking outside the box to effective crisis management * Learn from one crisis things that can prevent or ameliorate the next.

About the Author:

Ian I. Mitroff, Ph.D. (Manhattan Beach, CA) is the Harold Quinton Distinguished Professor of Business Policy, Marshall School of Business at the University of Southern California, president of Comprehensive Crisis Management, and author of many books. Gus Anagnos is vice president of Comprehensive Crisis Management.