Managing Customer Value: Creating Quality and Service That Customers Can See
19 ratings by Goodreads
Language: English
Published by Free Press, New York, NY, 1994
- Hardcover
- Used
Hardcover
Condition: Used
US$ 8.85
US$ 4.99 shipping
Ships within U.S.A.
Quantity: 1 available
Add to basketFree 30-day returns
Item description from seller
Sewn binding. Cloth over boards. 432 p. Contains: Illustrations. Audience: General/trade. No previous owner's name. Clean, tight pages. No bent corners. HC 345.
Seller Inventory # Alibris.0045681
- Title
- Managing Customer Value: Creating Quality and Service That Customers Can See
- Author
- Gale, Bradley T
- Publisher
- Free Press, New York, NY
- Publication year
- 1994
- Condition
- Fine in fine dust jacket.
- Binding
- Hard cover
- Language
- English
- ISBN 10
- 0029110459
- ISBN 13
- 9780029110454
Argues that companies that offer what their customers consider superior quality products and services will be most successful, and provides advice on reaching that end
"Synopsis" may belong to another edition of this title.
About the Author
Bradley T. Gale is president of Market Driven Quality Inc. He served as Overseer for the Malcolm Baldrige National Quality Award during its first three years of existence, and currently is on the Steering Committee for the Conference Board's Total Quality Management Center. Gale is coauthor with Robert D. Buzzell of The PIMS Principles (Free Press, 1987), which has been translated into four languages.
"About the title" may belong to another edition of this title.
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 4.99 | US$ 10.75 |
Payment methods
Store description
After providing childcare for 33 years, I'm now selling books.
Specialty
usedSeller's business information
2Vbooks
MD, U.S.A.
Terms of sale
https://www.abebooks.com/docs/BooksellerPolicies/#returns
2Vbooks follows ABE return policies that can be found with the above link
Shipping terms
I use media mail predominately for 1 lb to 2 lb book.