Managing Customer Value: Creating Quality and Service That Customers Can See
19 ratings by Goodreads
Language: English
Published by Free Press, 1994
- Hardcover
- Used
Seller: MusicMagpie, Stockport, United KingdomMusicMagpie
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Hardcover
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Seller Inventory # U9780029110454
- Title
- Managing Customer Value: Creating Quality and Service That Customers Can See
- Author
- Gale, Bradley
- Publisher
- Free Press
- Publication year
- 1994
- Condition
- Very Good
- Dust jacket
- 14616938
- Signed
- 6/4/2026 6:17:05 PM
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0029110459
- ISBN 13
- 9780029110454
- Edition
- 1780597025.
- Seller catalogs
- 1, 9780029110454, U
Argues that companies that offer what their customers consider superior quality products and services will be most successful, and provides advice on reaching that end
"Synopsis" may belong to another edition of this title.
About the Author
Bradley T. Gale is president of Market Driven Quality Inc. He served as Overseer for the Malcolm Baldrige National Quality Award during its first three years of existence, and currently is on the Steering Committee for the Conference Board's Total Quality Management Center. Gale is coauthor with Robert D. Buzzell of The PIMS Principles (Free Press, 1987), which has been translated into four languages.
"About the title" may belong to another edition of this title.
MusicMagpie
Stockport, United Kingdom
5-star seller
AbeBooks seller since December 4, 2017
Shipping rates from United Kingdom to U.S.A.
| Item | 15 to 25 business days | 15 to 25 business days |
|---|---|---|
| First item | US$ 7.34 | US$ 7.34 |
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Entertainment Magpie LTD
Unit 5a The parklands, Lostock
Bolton, United Kingdom BL64SD