Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators
Kosmoski, Georgia J.; Pollack, Dennis R.
Language: English
Published by Corwin Publishers, 2005
- Softcover
- Used
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
AbeBooks seller since March 24, 2009
Condition: Used - Very good
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Add to basketItem description from seller
Seller Inventory # G1412913403I4N00
- Title
- Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators
- Author
- Kosmoski, Georgia J.; Pollack, Dennis R.
- Publisher
- Corwin Publishers
- Publication year
- 2005
- Condition
- Very Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1412913403
- ISBN 13
- 9781412913409
- Edition
- 2nd Edition
- Item weight
- 0.65 pounds
The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations.
Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to:
- Understand the motives and actions behind hostile adults
- Become proactive rather than reactive
- Maintain control over volatile conversations
- Communicate effectively with all types of upset individuals
Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.
"Synopsis" may belong to another edition of this title.
About the Author
Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent.
Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.
"About the title" may belong to another edition of this title.
ThriftBooks-Atlanta
AUSTELL, GA, U.S.A.
AbeBooks seller since March 24, 2009
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