All managers have a responsibility for the successful operation of their business. Managing an Effective Operation shows how you can effectively: * set departmental objectives within the context of an organisation * measure the competitive advantage of your business * manage the operational task * balance resources and demand * develop facilities and systems to ensure quality * achieve continual improvement * accomplish change management * manage your time Throughout Managing an Effective Operation, practical illustrations and examples are used to show you how to achieve high operational standards, quality performance and maximum profit. Managing an Effective Operation is designed to provide underpinning knowledge and understanding required for any competency based management course. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5 and is also particularly suitable for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC. Paul Graves is a Managing Consultant at Sundridge Park Management Centre. Eddie Fowler is an independent consultant and an Associate of Sundridge Park.
Paul Graves qualified as an electronics engineer while completing an apprenticeship with Rolls Royce Ltd, Aero-Engine Division, Derby. He joined the Specialist Division of Rolls Royce and Associates Ltd, working on the management of the design and supply of nuclear reactor systems, and was located in Derby, Barrow-in-Furness and Dounreay in Scotland. He then became Engineering Manager of Fisher Controls Ltd (a part of the Monsanto company) at their Lewisham plant, where they designed and manufactured major electronic instrumentation systems for defence and industrial applications. He progressed to become Director and General Manager of the Lewisham business, a post he held for five years before joining Sundridge Park Management Centre in Bromley, where he is Programme Director for several core management programmes and specializes in operations, technology and quality topics. In recent years he has worked in the USA, Europe, Russia (including Siberia) and SE Asia.
Eddie Fowler has over thirty years’ experience in human resource management. After ten years in the steel industry, he worked in heavy-electrical engineering, plastics and high tech electronics. Latterly, he worked in the headquarters of a major international services company.He has had responsibility in all the aspects of HR-employee relations, pay and benefits management, training and development, recruitment and employment law.For the past ten years he has worked in management development as a corporate executive and consultant. He was responsible for initiating and developing a management development strategy for some 3000 managers in the services company and has advised on the design and implementation of competence-based management training programmes.For the past five years he has been a standing committee member of MCI.
