Managing Generation Z: How to Recruit, Onboard, Develop, and Retain the Newest Generation in the Workplace (Paperback or Softback)

Expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees.

A new generation is entering the American workforce—Gen Z, the age cohort born after 1996. Having grown up with smartphones, social media, emoji-speak, helicopter parenting, and no expectation of privacy, Gen Z has a unique culture and working style that can be baffling to their Millennial, Gen X, and Baby Boomer managers.

In Managing Generation Z, Robin Paggi, a veteran HR manager, and Kat Clowes, an educational consultant who has worked with hundreds of Gen Z'ers, join forces to give employers and managers a practical, easy-to-understand guide to the new generation defining the future of work. Based on Clowes's in-depth knowledge of Gen Z habits and Paggi's real-world experience of how generational miscommunications can cause expensive personnel problems, Managing Generation Z gives managers at all levels a plan for getting quality work from Gen Z employees while avoiding cultural clashes at the office.

Gen Z is highly educated, extraordinarily tech-savvy, eager to meet expectations, and loyal to employers, but many Gen Z workers have never been trained in the basics of professionalism, workplace communication, and the unwritten social rules older generations instinctively expect. Managing Generation Z teaches managers how to bridge the communication styles between Gen Z and older colleagues, how to train Gen Z staff to make work objectives clear, and how to evaluate and correct Gen Z employees so they will listen, accept, learn, and improve.

Like having an expert HR manager at your fingertips, Managing Generation Z is essential reading for both front-line supervisors and C-level executives who want to get the most from the newest generation in the workforce.

Robin Paggi is the Training & Development Specialist at Worklogic HR, a human resources outsourcing company. She is also a certified professional coach and provides individual counseling to supervisors and employees who need to improve their supervisory and communication skills. Paggi has a BA in Communications, an MA in Communication Studies, and an MA in Interdisciplinary Studies with a concentration in Human Resource Development. She has professional certifications in human resources, training, coaching, industrial & organizational psychology, conflict resolution, investigations, emotional intelligence, and administering the Myers-Briggs and DiSC personality assessments.

Kat Clowes is the founder and CEO of March Consulting, a company that helps students with the college application process and planning out their career path. She has a BA in Communications with an emphasis in Television and Film from Santa Clara University, an MBA with an emphasis in Entrepreneurship from Mt. St. Mary's University, and holds a certificate in Educational Consulting from the University of California, Irvine. She is the author of Put College to Work: How to Use College to the Fullest to Discover Your Strengths and Find a Job You Love Before You Graduate (Quill Driver Books).