Managing Generation Z

Expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees.

A new generation is entering the American workforce—Gen Z, the age cohort born after 1996. Having grown up with smartphones, social media, emoji-speak, helicopter parenting, and no expectation of privacy, Gen Z has a unique culture and working style that can be baffling to their Millennial, Gen X, and Baby Boomer managers.

In Managing Generation Z, Robin Paggi, a veteran HR manager, and Kat Clowes, an educational consultant who has worked with hundreds of Gen Z'ers, join forces to give employers and managers a practical, easy-to-understand guide to the new generation defining the future of work. Based on Clowes's in-depth knowledge of Gen Z habits and Paggi's real-world experience of how generational miscommunications can cause expensive personnel problems, Managing Generation Z gives managers at all levels a plan for getting quality work from Gen Z employees while avoiding cultural clashes at the office.

Gen Z is highly educated, extraordinarily tech-savvy, eager to meet expectations, and loyal to employers, but many Gen Z workers have never been trained in the basics of professionalism, workplace communication, and the unwritten social rules older generations instinctively expect. Managing Generation Z teaches managers how to bridge the communication styles between Gen Z and older colleagues, how to train Gen Z staff to make work objectives clear, and how to evaluate and correct Gen Z employees so they will listen, accept, learn, and improve.

Like having an expert HR manager at your fingertips, Managing Generation Z is essential reading for both front-line supervisors and C-level executives who want to get the most from the newest generation in the workforce.

Robin Paggi is the Training & Development Specialist at Worklogic HR, a human resources outsourcing company. She is also a certified professional coach and provides individual counseling to supervisors and employees who need to improve their supervisory and communication skills. Paggi has a BA in Communications, an MA in Communication Studies, and an MA in Interdisciplinary Studies with a concentration in Human Resource Development. She has professional certifications in human resources, training, coaching, industrial & organizational psychology, conflict resolution, investigations, emotional intelligence, and administering the Myers-Briggs and DiSC personality assessments.

Kat Clowes is the founder and CEO of March Consulting, a company that helps students with the college application process and planning out their career path. She has a BA in Communications with an emphasis in Television and Film from Santa Clara University, an MBA with an emphasis in Entrepreneurship from Mt. St. Mary's University, and holds a certificate in Educational Consulting from the University of California, Irvine. She is the author of Put College to Work: How to Use College to the Fullest to Discover Your Strengths and Find a Job You Love Before You Graduate (Quill Driver Books).