Since the operations manager of today is faced with global scenarios, people and cultural skills have become more critical for success than analytical tools in a global 21st century. The main themes in production and operations management are operations strategy, productivity, and quality. These themes are manipulated to serve those involved in production and operations management including employees, customers, and owners. Experienced operations managers recognize that they accomplish their goals through people, and that the skills in dealing with people are often neglected. This operations book focuses on a new type of human-centered production management designed to broaden the operations managers' thinking in the human interactions area, and to expand problem-solving processes geographically from domestic to global.

This work should be of interest to CEOs and corporate and departmental executives who deal with operations and productions. Individuals in academic areas dealing with management, operations management, international business, and organizational behavior should also find this book of interest.

About the Author

SCOTT T. YOUNG is Chair and Associate Professor of the Management Department at the David Eccles School of Business at the University of Utah. Dr. Young has researched and published extensively in the areas of global operations, service operations, productivity, and quality.

WINTER NIE is Assistant Professor in the Management Department at Colorado State University. Dr. Nie researches and teaches in international operations management and service operations.

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