Managing Health Services Organizations and Systems

Healthcare managers and students learn how to tackle the challenging issues facing today’s health services administrators with this comprehensive text trusted for more than 35 years. Thoroughly revised and updated, the new sixth edition keeps pace with the changing healthcare landscape in the United States and with the demands placed on its healthcare leaders. Grounded in the practices of continuous quality and performance improvement at all levels of an organization, the latest edition of this widely acclaimed text examines virtually every aspect of health services leadership and management, from day-to-day decision making to personnel and resource management to transformational change processes. Instructive to students preparing for careers in health services management and as a permanent reference for current health services executives, Managing Health Services Organizations and Systems is the most definitive and comprehensive resource available! New to the 6th edition: • Updated content in every chapter • More than 30 engaging new case studies • Fully updated glossary of abbreviations • New sections on project management, emergency preparedness, patient and staff safety, infection control, employee stress, hazardous materials, “sharps” injuries, workplace violence, and waste management

Beaufort B. Longest, Jr., is the M. Allen Pond Professor and Director of the Health Policy Institute in the Department of Health Policy and Management at the Graduate School of Public Health at the University of Pittsburgh. Professor Longest holds a Ph.D. from Georgia State University. He is a fellow of the American College of Healthcare Executives and holds memberships in the Academy of Management, AcademyHealth, American Public Health Association, and the Association for Public Policy Analysis and Management. He is an elected member of the Beta Gamma Sigma Honor Society in Business as well as of the Delta Omega Honor Society in Public Health. His research has led to numerous peer-reviewed articles published in respected national and international journals. He has authored or co-authored 10 books and 30 chapters. Professor Longestâ??s current research and scholarship address corporate citizenship, policy making, and governance and management in health settings. His work in these areas has underpinned his most recent books, Managing Health Programs and Projects and Health Policymaking in the United States. Longest consults with health care organizations and systems, universities, associations, and government agencies on health policy and management

Kurt Darr is Professor of Hospital Administration in the Department of Health Services Management and Leadership and Professor of Health Care Sciences at The George Washington University. He holds the Doctor of Science from The Johns Hopkins University and the Master of Hospital Administration and Juris Doctor from the University of Minnesota. Dr. Darr completed his administrative residency at Rochester (Minnesota) Methodist Hospital and subsequently worked as an administrative associate at the Mayo Clinic. After being commissioned in the U.S. Navy, he served in administrative and educational assignments at St. Albans Naval Hospital and Bethesda Naval Hospital. He completed postdoctoral fellowships with the Department of Health and Human Services, the World Health Organization, and the Accrediting Commission on Education for Health Services Administration. Dr. Darr is a Fellow of the American College of Healthcare Executives, a member of the District of Columbia and Minnesota Bars, and serves as a mediator in the Superior Court of the District of Columbia. He serves on commissions and committees for various professional organizations, including The Joint Commission on Accreditation of Healthcare Organizations, the American College of Healthcare Executives, and the Commission on Accreditation of Healthcare Management Education. He is a voluntary consultant to several hospitals in the District of Columbia metropolitan area. Dr. Darr regularly presents seminars on health services ethics, hospital organization and management, quality improvement, and the application of the Deming method in health services. He is the author and editor of several books used in graduate health services administration programs and numerous articles on health services topics.