Managing Human Behavior in Pub

The only text in management and organizational behavior to focus on public organizations, nonprofit organizations, and school systems, Managing Human Behavior in Public and Nonprofit Organizations, Second Edition fosters competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision making. Cases, self-assessment exercises, simulations, and evaluative instruments provide students the opportunity to experience the applied side of theories and to learn both cognitively and experientially. In the Second Edition, the authors have updated information throughout, citing the most recent literature and including additional valuable models for decision making.

New to This Edition

• Highlights nonprofit organizations and school systems: More new topics and examples relevant to nonprofit organizations and school systems have been added.
• Expanded cases and in-book exercises: Enhanced opportunities for hands-on learning bring the material to life and allow students to engage with new concepts.
• Offers more on leadership theory and application: Chapter 7 provides additional coverage of styles, traits, and approaches as well as different contexts, cases, and examples related to leadership.
• Provides a more detailed examination of ethics and diversity: The authors present value-related material in the context of diversity, including cross-cultural and cross-national examples.

Intended Audience
This text is ideally suited for upper-level undergraduates and graduates studying public and nonprofit management in schools of business and management and in programs of organizational behavior, public administration, nonprofit management, and educational administration.

Maria P. Aristigueta is Professor and Director of the School of Urban Affairs and Public Policy, and Policy Scientist in the Institute of Public Administration at the University of Delaware. Her teaching and research interests are primarily in the areas of public sector management and include performance measurement, strategic planning, civil society, and organizational behavior. She is the author of Managing for Results in State Government, co-author of Managing Behavior in Public and Non-Profit Organizations, and co-editor of the International Handbook of Practice-Based Performance Management.


Robert B. Denhardt is Lincoln Professor of Leadership and Ethics, Director of the School of Public Affairs at Arizona State University, and Visiting Scholar at the University of Delaware. Dr. Denhardt is a Past President of the American Society for Public Administration and a member of the National Academy of Public Administration. Dr. Denhardt has published eighteen books, including The Dance of Leadership, The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations, Theories of Public Organization, Public Administration: An Action Orientation, In the Shadow of Organization, The Pursuit of Significance, Executive Leadership in the Public Service, The Revitalization of the Public Service, and Pollution and Public Policy.

Janet V. Denhardt is Professor of Public Administration in the School of Public Affairs at Arizona State University. Her teaching and research interests focus on organization theory, organizational behavior, and leadership. Her most recent book, The Dance of Leadership, was preceded by The New Public Service, Managing Human Behavior in Public and Non-Profit Organizations and Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service. Prior to joining the faculty at Arizona State, Dr. Denhardt taught at Eastern Washington University and served in a variety of administrative and consulting positions.