Managing Human Resources in the Human Services: Supervisory Challenges

This book is designed for managerial supervisors who provide the interface between central administration and line workers. In the context of our rapidly changing environment, it focuses on specific managerial skills required for successful supervision (e.g. dealing with legal mandates, technology, motivation and appraisals), it identifies dilemmas, paradoxes and challenges faced by managerial supervisors, and it offers case illustrations of innovative approaches.

Felice Davidson Perlmutter is Professor at the School of Social Administration at Temple University. An active contributor to the literature, her books include Changing Hats: From Social Work Practice to Administration (1990) and From Welfare to Work (1997).
Darlyne Bailey is Dean and Professor at the Mandel School of Applied Social Sciences at Case Western Reserve University. In addition to numerous articles Bailey is coauthor, with K. Koney, of Strategic Alliances Within Health and Human Service Organizations: From Affiliations to Consolidations (2000).
F. Ellen Netting is Professor of Social Work at Virginia Commonwealth University. She is coeditor, with D. Fauri and S. Wernet, of Cases in Social Work Macro Practice (2000) and coauthor, with P. Kettner and S. McMurtry, of Social Work Macro Practice, 2nd edition (1998).