Managing the Human Side of Information Technology: Challenges and Solutions

As the field of information technology continues to grow and impact the personnel and management of organizations, changes have occurred in the way that such people contribute and participate in effective business operations. Managing the Human Side of Information Technology: Challenges and Solutions addresses how to effectively manage the ways in which information technology impacts both human and organizational behavior.

Edward J. Szewczak is Professor and Chair of the MCIS Department at Canisius College in Buffalo NY. He received a Ph.D. from the University of Pittsburgh in 1985. His published research has appeared in the Journal of MIS, Information & Management, Data Base, the Information Resources Management Journal, the European Journal of Operational Research, the Journal of Management Systems, the Journal of Microcomputer Systems Management, Omega, the Organizational Behavior Teaching Review, Simulation and Games and Logique et Analyse. He has co-edited three books of readings published by Idea Group Publishing including Management Impacts of Information Technology: Perspectives on Organizational Change and Growth(1991), The Human Side of Information Technology (1996), and Measuring Information Technology Investment Payoff: Contemporary Approaches (1999). His research interests include MIS evaluation, and information privacy and Internet technology. He is currently serving as ! an Associate Editor of the Information Resources Management Journal.

Coral R. Snodgrass (Ph.D., 1984, Katz Graduate School of Business, University of Pittsburgh) is Professor and Chair of the Management and Marketing Department at Canisius College in Buffalo, New York. She is also the Director of the International Business Programs at the College. Dr. Snodgrass has published numerous articles on the topic of strategy and international business and she has authored a number of strategy cases. She is involved with collaborative projects with colleagues in England, Ireland, France, Belgium, Germany, Sweden and Mexico. These projects include course and program development as well as student and faculty exchanges. Dr. Snodgrass is the book editor for the Information Resources Management Journal. She is member of such academic societies as the Strategic Management Society and the Academy of International Business. She sits on the board of a number of local organizations such as Buffalo-Niagara World Connect.