Managing Knock Your Socks Off Service (Knock Your Socks Off Series)

Bell, Chip R.; Zemke, Ron

ISBN 10: 0814477844 / ISBN 13: 9780814477847

Published by Amacom Books, 1992

About this Item

The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.

Seller Inventory # 4WILKM00OPAD

Bibliographic Details

• Title: Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
• Publisher: Amacom Books
• Publication Date: 1992
• Language: English
• ISBN 10: 0814477844
• ISBN 13: 9780814477847
• Binding: Soft cover
• Condition: good

About this title

Synopsis

A crash course in caring for customers teaches managers how to find and retain quality people, know their customers, focus their unit on a specific organizational purpose, train and support employees, and more. Original.

About the Author

"RON ZEMKE is co-author of the best-selling business book, Service America. Founder and president of Performance Research Associates, he is consultant to both Fortune 500 and small-business clients. He has written nine books, including Stressless Selling (AMACOM).

CHIP R. BELL is a partner at Performance Research Associates, where he focuses on service management consulting and team building. He has written numerous articles and eight books, including Influencing: Marketing the Ideas That Matter and Clients and Consultants."